FAQ

How can I be sure the vintage jewelry is authentic?

Our store only sources from reputable dealers and antique experts to ensure the authenticity of every piece. We provide detailed condition reports and provenance information for each item. All our products are handmade with real and top quality gemstones and 925 silver. You can trust that the vintage jewelry you purchase from us is the genuine article, with a verified history and exceptional craftsmanship. We stand behind the authenticity of our collection and are happy to answer any questions you may have about a specific piece.

What is the quality of your gemstones and crystals?

All of the gemstones and crystals in our jewelry are natural and top-quality. We carefully curate each piece to ensure the stones are free of any significant flaws or inclusions, and meet our high standards for brilliance, clarity, and color. You can shop with confidence knowing the gems adorning our silver jewelry are of the utmost quality.

What should I expect in terms of the condition of vintage jewelry?

Please be aware there will be marks and wear commensurate with age. We strive to fully disclose the condition of each piece in the product descriptions and provide ample photographs so you can assess the item's condition before purchasing. While vintage jewelry may show some signs of its history, we carefully curate our collection to ensure every piece is authentic and has been properly cared for. We recommend reviewing all of the photos provided to get a full understanding of the item's condition prior to placing your order.

What should I expect to receive compared to the product photos?

You will get exactly what you can see in the product photos. We are committed to providing an accurate visual representation of each item in our vintage jewelry collection. The photos you see are a true depiction of the actual piece you will receive. We never use stock images or misleading photography. What you see is what you get - no surprises or disappointments. We strive for full transparency so you can make an informed purchasing decision based on the detailed visuals provided.

Will you clean my vintage jewelry purchase?

Yes, we are happy to professionally clean our vintage jewelry before listing. Many antique and vintage pieces accumulate dirt, tarnish, and other wear over the years. We will carefully clean each item using gentle, jewelry-safe methods to restore the original luster and condition, without causing any damage. And of couse, we will clean and polish with the sliver polish cloth again before shipping.

Do you offer custom sizing or resizing for vintage rings and other jewelry?

Unfortunately, we do not offer custom sizing or resizing services for vintage jewelry purchases. Vintage pieces are often delicate and can be challenging to resize without potentially damaging the item. We recommend thoroughly measuring your finger or wrist size prior to ordering to ensure the best possible fit. If the piece you wish to purchase does not seem like it will fit properly, we suggest reaching out to a local jeweler who specializes in antique and vintage jewelry repair. They will be able to assess whether the item can be safely resized to your specifications. We apologize for any inconvenience, but the integrity of our vintage jewelry collection is of the utmost importance to us.

Do you offer a guarantee? Can I return my items?

Of course. We offer an extended 90 days guarantee! If you aren’t 100% satisfied with your items or received faulty goods, simply email our customer support team at support@mesonline.co. Please include the email address associated with the order and describe the issue, including photos if possible. We always aim to respond in 3 days or less!

Can I change or cancel my order?

Sure! You can cancel, or change your order within 3 hours of confirmation. Please contact us with your name and order number at: support@mesonline.co.3 hours after you place your order, we won’t be able to make any changes or cancel it.

What methods of payment do you accept?

We accept ALL major credit cards and Apple Pay. All payments are securely processed with 128-bit encryption - nice! 💳

Do I need to pay import duties?

No, you do not.Still have a question? No problem! Email us: support@sparklylife.co

Do you ship to my country?

Yes. We proudly ship worldwide free! 🌎 We’ve shipped to over 200+ countries and we love adding more to the list!

When will my order ship out?
All orders ship out within 1–3 business days. We understand the excitement of receiving your new vintage jewelry, so we work diligently to get your package out the door as quickly as possible. Once your order is processed, you'll receive a shipping confirmation email with a tracking number so you can follow along with the delivery progress.

How long does shipping take? When will I receive my order?

It all depends on your country! Find your region and estimated delivery time in the table below.

Delivery Estimate
United States
Canada
United Kingdom
Australia
New Zealand
7 - 21 days

In all other countries
14 - 35 days

Tracking numbers are sent by email 2-5 days after placing your order. We strive to ship all items on time, however, in rare cases, it can take longer. Any orders not received within 8 weeks automatically qualify for full refund or reship. 🌟

My order has been dispatched, can I track it?

Once your order has been shipped, you’ll receive a tracking number and tracking link via email. Note that shipping activity can take up to 7 days to update. Have your tracking number on hand? You can track your shipping status in Tracking.